Privacy & Cookies
Last updated: January 1, 2025
Introduction
Closiq Inc. ("Closiq", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you use our website, products, and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us, information we collect automatically, and information from third parties.
- Account information: Name, email address, company name, phone number, and payment information when you register for or use our services.
- Usage data: Information about how you interact with our platform, including log data, device information, and browser type.
- Communications: Records of any correspondence you send to us, including support requests and sales inquiries.
- Customer conversation data: Transcripts and analytics from AI-powered conversations handled on behalf of our merchant customers, subject to their own privacy policies.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use it to:
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyse trends, usage, and activities
- Detect and prevent fraudulent or illegal activity
- Comply with legal obligations
Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with service providers who assist us in operating our platform, conducting business, or serving users, so long as those parties agree to keep this information confidential.
Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website. All data collected is anonymised.
- Preference cookies: Allow our website to remember information that changes the way the site behaves or looks.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our service may not function properly.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at privacy@closiq.com.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data, and the right to data portability. To exercise these rights, please contact us at privacy@closiq.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date above.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@closiq.com or by writing to us at our registered address.